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We absolutely respect your privacy. Mytrustedhands.com will not sell, trade or share personal information with organisations or individuals not connected with the Service. This section explains what information is stored and how it is used. It should be read in conjunction with our User Agreements and Payment Terms.
1. Information that we collect and store
We only collect, store or use information that we consider necessary for the purpose of providing the best service possible to all of our customers. You are free to browse our website without providing any personal information to us.
Customers who find a particular artisan they want to use must provide their Location, email address, name and contact number at the minimum prior to accessing the Artisans contact number. This is the only point where we collect customer information. We ask Artisans for further information including their date of birth, gender, trade, specific skills, identification, bank and other details. We store this information in our secure database with our hosting service provider. We also ask for a drivers licence, passport or National identity card for identity verification purposes. We store this information in our secure database with our hosting service provider.
For Vendors subscribed to our website, we only store marketing information they have provided to us.
For quality control and training purposes, we may monitor or record your communication with our support team.
2. How we use this information
We check the accuracy of the information that you provide on registration and during your continued use of the Service. We also use this information to verify your identity prior to logging in to give feedback on an Artisan that has worked for you.
We may also use this information to contact you regarding your registration, or any other matter that we consider relevant to your use of our Service or for mytrustedhands.com marketing purposes. If you do not consent to the above, please do not register with us prior to contacting an Artisan.
Any ratings and comments from Customers in relation to historic Projects are available for all users of the Website to see at any point in time. We may use any information we collect about you, including any information we may have obtained from your use of the Service, to resolve disputes, provide customer support, troubleshoot problems and enforce our User Agreements and policies. We may look across multiple users to identify problems or resolve disputes.
We may disclose your personal data if we are compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority.
3. Security measures
To prevent unauthorised access, maintain accuracy of our records and to ensure proper use and protection of Your Information, we have put appropriate physical, electronic and managerial procedures in place. We use encryption technology to endeavour to ensure that sensitive data transmitted to and from our server cannot be accessed by external parties. We further encrypt all passwords and other sensitive information such as payment details. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. However, we cannot guarantee the security of any information or data which is transmitted over public or third party networks. Please note: you must ensure that your password remains secret.
5. Retention of your information
6. Access to information
Please contact us if you would like to know what information we are storing about you. We may ask for proof of identity before providing you with any information requested and reserve the right to refuse to provide information if identity is not established. Any changes to this policy will be posted on this Website. If you have any further comments or questions please contact us – we’re ready to help
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